First: What IS a standard operating procedure?

A standard operating procedure is a set of written/audio/video instructions that describes the step-by-step process that must be taken to properly perform a routine activity.

It’s intended that SOPs be followed the exact same way every time to guarantee that the company remains consistent - especially if you work in a highly regulated or monitored environment such as financial services, some health providers, and even for health and safety reasons…

I’ve been paying a lot of attention to conversations that highlight the challenges and needs that are surfacing right now. These conversations take place in my client interactions but also with my network and beyond.

What I’ve been seeing is that you are evaluating how you’re moving forward over the next few months. Whether it’s deciding what services or products to offer now or how you will position or sell your services and products.

Businesses are looking at re-opening guidelines and looking to their provincial and state mandates to see what that means for them and how they can continue to operate or re-open (if they’ve been closed through this).

In addition to that, I see you wondering about what this means for your existing services and products and questioning how to get these in front of your clients over the next few months. What’s appropriate as a business? How can I continue to be viable? How can I continue to strive to hit certain business goals?